Frequently Asked Questions (FAQ)
FAQ
We offer a wide range of vehicles to suit different needs, including 20- 40 seater buses, luxury coaches, mini-buses, vans 10 - 18 seater, and cars/MPVs. All our vehicles are well-maintained, clean, and equipped with air conditioning for your comfort.
You can make a booking by contacting us via phone, WhatsApp, email, or through our website's booking form. We recommend booking at least two week in advance to ensure availability, especially during peak seasons.
Our rental cost typically includes the vehicle, a professional driver, fuel, toll and basic insurance. Additional costs may apply for any additional services & requests.
No, all our vehicle rentals come with a professional driver to ensure safety and compliance with local regulations. Our drivers are experienced, licensed, knowledgeable about Malaysia and surrounding areas, and can assist with route planning.
We require a deposit at the time of booking, with the balance due before the rental period begins. We accept various payment methods, including cash, bank transfers and online payments.
Yes, we offer customized packages for corporate clients and long-term rentals. Please contact us directly to discuss your specific requirements and receive a tailored quote.
Cancellations made more than 48 hours before the scheduled rental will receive a full refund of the deposit. Cancellations made within 48 hours may incur a cancellation fee. Please refer to our full terms and conditions for details.
We have a limited number of wheelchair-accessible vehicles. If you require this service, please let us know at the time of booking so we can make the necessary arrangements.
To ensure availability, especially during peak seasons and holidays, we recommend booking as early as possible, ideally at least 1-2 weeks in advance.
In the unlikely event of a breakdown, we have a contingency plan in place, including a replacement vehicle and 24/7 customer support. Our drivers are trained to handle emergencies and ensure minimal disruption to your journey.
Yes, you can make changes to your booking subject to availability. Please contact us as soon as possible to discuss your needs, and we'll do our best to accommodate any changes.
